Experimental Design
Our sample consists of several small to medium-sized technical service firms, which are active on behalf of a large multinational company that distributes technical products and services (hereinafter referred to as MultiCo). We implement a bonus for randomly selected service employees. The main task of these employees is to provide technical services to end customers (i.e. solve technical issues with the services or products of MultiCo). Service employees in the two treatment groups receive a monetary incentive for being active on an online learning platform that is operated by MultiCo. The learning platform assigns different learning topics to the service employees and these topics consist of several learning stages (with varying numbers of stages depending on the topic). Treatment group one receives a bonus for accessing at least one learning stage in a topic, while treatment group two needs to complete all learning stages of the topic to receive the bonus. As the intervention period is eight weeks, employees can receive the bonus for every learning topic they are assigned to during this time.
All information regarding the experiment will be sent out by MultiCo.
We apply a stratified randomization procedure based on firm and prior participation in the learning platform.