Experimental Design
We will randomise approximately 25,000 customers into two trial groups (5,000 customers in control and 20,000 customers in treatment group). Customers in the treatment group receive a behavioural email which encourages them to view their solar efficiency score, and to sign up for a newsletter with tips to improve their solar efficiency. The aim is to reach at least 5,000 newsletter sign ups. If the sign-up target is not reached, the energy supplier will seek to increase the sample size so that the target is reached.
The behavioural email will be sent to customers in April 2025. The email will contain a link to a website that calculates a solar efficiency score based on the number of installed solar panels (inputted manually by a consumer) and last month’s energy feed-in data (loaded automatically for each user). Finally, upon presentation of the solar efficiency score on the website, customers will be given an option to sign up for three emails sent over the next three months that contain tips to improve their solar efficiency score.
Using customers' daily solar feed in and hourly energy usage data for three months before and six months after the intervention, we will evaluate the impact of viewing solar efficiency score and receiving emails with tips on solar energy feed-in and energy consumption (peak, offpeak, and overall). The effect of this campaign will be tested using an instrumental variable regression. We use the difference in enrollment caused by our treatment allocation as an instrument to understand the causal impact of the campaign on solar feed-in and energy consumption.