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Field
Last Published
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Before
June 30, 2025 05:20 PM
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After
November 01, 2025 02:56 PM
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Field
Primary Outcomes (End Points)
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Before
Employees bottom-up knowledge sharing
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After
Employees bottom-up knowledge sharing
Demand for an anonymous feedback tool
Willingness to be the messenger of feedback
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Field
Primary Outcomes (Explanation)
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Before
With our primary outcome variable, we aim to explore how supportive leadership training can influence bottom-up knowledge sharing of critical information. To capture bottom-up sharing, we will run a survey where we ask participants to share critical knowledge on procedures, processes or more that points to current suboptimal situations in the bank.
We will capture both the quantity and quality of bottom-up knowledge sharing.
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After
With our primary outcome variable, we aim to explore how supportive leadership training can influence bottom-up knowledge sharing of critical information. To capture bottom-up sharing, we will run a survey where we ask participants to share critical knowledge on procedures, processes or more that points to current suboptimal situations in the bank.
We will capture both the quantity and quality of bottom-up knowledge sharing.
Update 31.10.25 (prior to endline):
Demand for anonymous feedback tool:
In the endline survey, we ask employees if they would be interested in having an anonymous feedback tool in their branch. To make the decision costly, employees who indicate interest agree to invest 10-15 minutes of their time answering questions about the design of the feedback tool. The outcome variable is a binary variable indicating whether the employee wants to have a feedback tool.
Willingness to be the messenger of feedback:
We ask employees if they are willing to communicate critical feedback to others in their branch (peers/supervisor/management) in one-to-one meetings.
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Field
Randomization Method
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Before
Pairwise clustered randomization at the branch level conducted using a computer (Stata).
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After
Pairwise clustered randomization at the branch level conducted using a computer (Stata).
Update 31.10.25 (prior to endline):
For the question on acting as a messenger (endline survey), we use individual-level randomization. The first category the employees see (peers, supervisors, or branch management) is randomly assigned. However, all employees eventually see all three categories during the survey.
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