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Field
Primary Outcomes (End Points)
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Before
The key outcomes are entrepreneurs’ beliefs in GenAI’s capabilities and their delegation preferences conditional on those beliefs (see survey questions under "experimental design").
We will also explore heterogeneity based on: the firm's age, size (number of employees), and whether it already handles customer service inquiries and has existing customer service staff.
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After
The key outcomes are entrepreneurs’ beliefs in GenAI’s capabilities and their delegation preferences conditional on those beliefs (see survey questions under "experimental design"). We will explore three dependent variables: beliefs, delegation preferences, delegation preferences after controlling for changes in beliefs.
We will also explore heterogeneity based on: the firm's age, size (number of employees), and whether it already handles customer service inquiries and has existing customer service staff.
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