Enhancing Equity and Sustainability in Utility Assistance Programs

Last registered on November 10, 2025

Pre-Trial

Trial Information

General Information

Title
Enhancing Equity and Sustainability in Utility Assistance Programs
RCT ID
AEARCTR-0017191
Initial registration date
November 06, 2025

Initial registration date is when the trial was registered.

It corresponds to when the registration was submitted to the Registry to be reviewed for publication.

First published
November 10, 2025, 9:37 AM EST

First published corresponds to when the trial was first made public on the Registry after being reviewed.

Locations

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Primary Investigator

Affiliation
Georgia Institute of Technology

Other Primary Investigator(s)

PI Affiliation
Pennsylvania State University

Additional Trial Information

Status
In development
Start date
2026-02-01
End date
2028-05-31
Secondary IDs
Prior work
This trial does not extend or rely on any prior RCTs.
Abstract
This study tests new ways to help low-income households stay enrolled in Philadelphia’s Tiered Assistance Program (TAP), which makes water bills more affordable and forgives past debt for families that make regular payments. Many people who qualify for the program lose benefits because of failure to re-enroll, and the City wants to make it easier for them to stay enrolled and keep up with payments.

Working with the City of Philadelphia, we will send different versions of short, behaviorally informed messages—such as reminders that highlight how much money or debt relief others have received—to see whether these messages help more households renew their enrollment, pay bills on time, and use water sustainably.

The study will include roughly 60,000 TAP participants and will use a randomized design to compare outcomes across groups that receive different messages or no message at all. We will also explore whether increasing on-time payments and program retention leads to better overall financial health for participating households. The results will help cities design more effective and sustainable assistance programs that reduce poverty while maintaining essential water services.
External Link(s)

Registration Citation

Citation
Brent, Daniel and Casey Wichman. 2025. "Enhancing Equity and Sustainability in Utility Assistance Programs." AEA RCT Registry. November 10. https://doi.org/10.1257/rct.17191-1.0
Sponsors & Partners

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Experimental Details

Interventions

Intervention(s)
The intervention consists of behaviorally informed messages sent to households in Philadelphia’s Tiered Assistance Program (TAP). Messages use social comparisons and framing to encourage continued participation, on-time payments, and sustainable water use. Depending on group assignment, households receive reminders emphasizing the financial benefits of re-enrollment, peers’ payment behavior, or peers’ water conservation.
Intervention Start Date
2026-04-01
Intervention End Date
2027-03-31

Primary Outcomes

Primary Outcomes (end points)
- Re-enrollment in TAP
- Number of on-time payments
- Monthly water usage
- A composite measure of financial distress using credit scores, bankruptcy, debt in collections, and accounts in delinquency.
Primary Outcomes (explanation)

Secondary Outcomes

Secondary Outcomes (end points)
Secondary Outcomes (explanation)

Experimental Design

Experimental Design
We will conduct a household-level randomized controlled trial with about 60,000 participants in Philadelphia’s Tiered Assistance Program (TAP).

Can behavioral messaging increase program retention? (RQ1)

Approximately 20,000 households up for TAP renewal will receive either a standard notice or a behavioral message emphasizing benefits of re-enrollment.

Can behavioral messaging increase on-time payments (RQ2) and encourage sustainable resource use (RQ3)?

The remaining 40,000 households will be randomly assigned to a control group or to receive social comparison messages about on-time payments or water use.

RQ4: Can behavioral messages increase overall financial health?

We will test how treatment 2 and 3 affect a composite measure fo financial health.

Outcomes include re-enrollment, payment behavior, water use, and financial health.
Experimental Design Details
Not available
Randomization Method
Randomization will be conducted on the researcher's computers (e.g., via random number generator in Stata or R with a replicable seed) upon receipt of baseline data.
Randomization Unit
Randomization will occur at the household level.
Was the treatment clustered?
No

Experiment Characteristics

Sample size: planned number of clusters
60,000 households.
Sample size: planned number of observations
Approximately 60,000 households, each observed monthly for 12+ months post-treatment (on-time payments and water use), with comparable pre-treatment data for 2-3 years prior to intervention. For RQ1, N=20,000 to determine re-enrollment. For RQ2 and RQ3, N=40,000 times number of monthly observations of on-time payments and water use.
Sample size (or number of clusters) by treatment arms
RQ1: 10,000 control (standard notice); 10,000 treatment (behavioral message).
RQ2 and RQ3: 16,800 control; 11,600 on-time payment message; 11,600 water-use message.

Minimum detectable effect size for main outcomes (accounting for sample design and clustering)
The data will be analyzed using simple t-tests for difference in means and linear regression with controls to increase precision. The sample frame will include all currently enrolled TAP participants. Philadelphia’s Department of Revenue provided data that TAP had 65,242 participants as of April 30, 2025. Due to potential data limitations and participants dropping out of the program we will use 60,000 as a conservative expected sample size. Discussions with Philadelphia confirmed that all eligible participants would be enrolled in the experiment. We have four research questions with four different outcome variables and each uses a different treatment to test each research question. For all power calculations we use conventional thresholds of 0.05 for the size of the test and 0.80 for power. Since we do not have data in-hand, we frame all power calculations as standardized minimum detectable effect (MDEs) sizes. Each hypothesis test measures the average treatment effect (ATE) of receiving the behavioral intervention. MDE for T1 (RQ1): As described above, 20,000 out of the 60,000 households facing a re-enrollment decision in the next year will receive T1: the loss aversion-framed social comparison that highlights the financial benefits of remaining in TAP. We will assign 10,000 of the 20,000 households facing re-enrollment to T1 and the other half to the control group (C1). The MDE for T1 vs. C1 is 0.040. MDE for T2 and T3 (RQ2 and RQ3): The remaining 40,000 households will be randomized into a separate control group (C2; 16,800), the intervention targeting on-time payment (T2; 11,600), and the intervention targeting water conservation (T3; 11,600). We are testing different outcomes and are not testing the treatments against each other. The MDEs for T2 vs. C2 and T3 vs. C2 are both 0.032. For comparison, a systematic review of randomized trials using social comparisons for water conservation found an average effect size of 0.15. Therefore, we believe the experiment will be sufficiently powered to rule out meaningful treatment effects. The MDEs for RQ4 will be the same as for RQ1 and RQ2. Adjusting the T1 and T2 for multiple hypothesis testing using the conservative Bonferroni adjustment leads to MDEs of 0.044 for T1 and 0.037 for T2. Prior research generated a match rate of over 80% using names and addresses and adjusting the MDEs for this reduced sample and multiple hypothesis testing increases the MDEs to 0.05 and 0.042 respectively. In practice, since the hypotheses are correlated the Bonferroni adjustment is too conservative and we will use modern methods to correct for multiple hypotheses testing.
IRB

Institutional Review Boards (IRBs)

IRB Name
Georgia Tech Office of Research Integrity Assurance
IRB Approval Date
2025-09-26
IRB Approval Number
N/A