Abstract
Communication is effective in enhancing cooperation in strategic settings. This study examines situations where actions of principals and agents not only affect payoffs within the agency relationship but also have payoff externalities impacting others. Social efficiency is maximized only if all parties cooperate. We design an experiment to investigate how different types of communication affect cooperation and efficiency. Communication is hypothesized to impact beliefs, which affect the psychological costs, in particular, guilt, of choosing certain actions. It may also reduce social distance and enhance fairness concerns. A baseline treatment allows no communication opportunities. Three communication treatments introduce (a) a single, private message from the agent to the principal in each pair; and additionally, (b) private chat between the agent and principal within pairs, and (c) chat between all agents and principals whose payoffs are affected by actions. Participants provide complete, incentivized first and second order beliefs.