Abstract
Electricity systems increasingly rely on demand-side flexibility to manage peak demand and integrate renewable energy. Time-of-use (TOU) tariffs provide financial incentives for households to shift electricity consumption away from peak periods, but many consumers do not fully respond to these price signals. This study evaluates whether personalised feedback emails can encourage households on smart TOU tariffs to reduce peak electricity consumption.
Approximately 20,000 residential customers on a smart TOU tariff will be randomly assigned to a treatment group or a control group. Customers in the treatment group will receive three monthly emails containing personalised feedback on their electricity consumption behaviour. Each email informs customers about what proportion of electricity they consumed during peak vs off peak. The emails also explain the benefits of reducing peak consumption (e.g., lower electricity bills, improved grid stability, and reduced environmental outcomes) and provide practical tips for shifting electricity use to off-peak periods. Customers in the control group will receive no email communication during the intervention period.
The primary outcomes are peak electricity consumption and the share of electricity consumption occurring during peak periods. These outcomes will be measured using smart meter data. The trial aims to estimate the causal impact of personalised consumption feedback and behavioural messaging on electricity demand shifting among TOU tariff customers.