Abstract
Police agencies are looking to technological innovations as force multipliers. Drones as first-responder programs are increasingly popular options. This study evaluates a Drone First Responder (DFR) pilot program implemented in the San Francisco Police Department to assess its impact on service delivery for lower-priority calls. The quasi-experiment mirrors standard operations to inform command-level decisions on DFR expansion.
Eligible incidents include a subset of lower-priority calls deemed appropriate for drone response. Within the treatment district, drone deployment is randomized among eligible calls to support causal inference. The pilot study is scheduled for 90 days following an initial implementation and stabilization period to ensure data quality.
Primary outcome measures include call wait time, call response time, and call disposition. These outcomes will be compared across three conditions: DFR-assisted calls in the treatment district, non-DFR calls within the treatment district, and comparable calls in the control district. Findings will inform the effectiveness of DFR programs in improving efficiency and operational outcomes in urban policing contexts. Implications for conducting internal quasi-experiments before scaling technological innovations will be discussed.