Abstract
This study examines whether AI mental health services can reduce socioeconomic inequality in access to mental health support, relative to traditional human mental health services.
Mental health services are often underutilized, particularly among individuals from lower socioeconomic backgrounds. Financial constraints, stigma, accessibility barriers, and concerns about judgment may disproportionately affect these groups. AI-based counseling tools may lower some of these barriers by offering lower cost, greater immediacy, and perceived anonymity.
In an online experimental survey, participants are introduced to both AI-based and human-provided mental health services. We elicit their willingness to pay (WTP) using the Becker-DeGroot-Marschak (BDM) incentive-compatible mechanism and randomly implement real purchase opportunities for a subset of participants. The study collects detailed information on socioeconomic and demographic characteristics, prior AI usage, prior mental health help-seeking, and channel questions that explains take-up behavior.
In addition to immediate take-up decisions, we conduct a one-month follow-up survey to measure subsequent real-world (field) utilization of AI and human mental health services.
The primary objective is to assess whether the gap in demand and take-up between higher and lower socioeconomic groups is smaller for AI services than for human services. By combining BDM-based valuation with behavioral take-up decisions, the study aims to provide evidence on whether AI can reduce inequality in mental health support take-up.