Abstract
Generative AI (GenAI) tools are rapidly diffusing into professional workplaces, but causal evidence on their productivity effects outside high-income settings remains scarce. We study the introduction of a GenAI-enabled decision-support tool in a large financial-sector organization in Uganda, using a cluster-randomized field experiment in which knowledge workers are assigned to tool access or business-as-usual practice. Combining administrative records, tool-usage logs, and primary data, we estimate intention-to-treat effects on productivity, decision-making processes, and examine heterogeneity in tool adoption and usage to understand the mechanisms. The study provides novel experimental evidence on whether GenAI tools can extend productivity gains to lower-income labor markets, a central question for AI diffusion policy in the Global South.