We plan to conduct the randomized control trial in about 100 food courts in Singapore. We plan to enrol 4-5 individual vendors in each food court to participate in our study.
At Time 0, we will conduct a pre-intervention survey to collect baseline information: sales revenue, cost, working procedures, management practices, adoption of technology, personal background, and psychological profiles.
We will compile the information from the pre-intervention survey and then calculate performance indicators for all vendors. We will then randomly assign the food courts into the control group and the benchmarking group, and calculate performance benchmarks for vendors in the benchmarking group.
At Time 1, upon completing data collection and analysis, we will contact the two groups and provide the corresponding information (control or treatment respectively).
1 month (Time 2) and 3 months (Time 3) respectively after the control/intervention visit, we will return to interview all participating vendors to collect information about changes in productivity and management and technology practices.