The Remote Assistance & Coaching Helpline (REACH) program consists of three steps as follows:
Step 1: Village meeting to inform the population on management committees’ role and form the committees (COGES) with volunteers. The facilitator encourages diversity and inclusivity: women, youths, all ethnic groups, and all villages surrounding the medical area should be represented. To conform to the healthcare administration’s requirement, the target number of members is 15-20 per COGES.
Step 2: Training and matching with a coach. COGES members are invited to a two-day training session, which takes place shortly after the village meeting at a centralized location (six COGES can be trained at a time). They are trained in their specific roles and structure their association. Trained COGES are then matched to a trained “Reacher”. The Reacher is a full-time worker hired as "coach" through CARE, the NGO partner. Reachers are hired for their knowledge in community initiatives monitoring, business, and fundraising. A Reacher is matched (in charge of) 20 trained COGES. Reachers work out of a call-center inside CARE’s office and under the direct supervision of the project manager.
Step 3: Remote Assistance & Coaching. For 12 months after the training, Reachers monitor COGES’ activities through bi-monthly phone meetings with COGES members. They also encourage and support the COGES in reporting to or contacting the healthcare district for matters that require their intervention, and bring COGES members in touch with other COGES in the same district whose experience may be relevant/helpful. Outside of the scheduled phone meetings, the help phone line is opened from 9am-5pm, 5 days a week for when a COGES needs urgent assistance.