We will identify former CC and CSU students who have valid contact information (email address and/or phone number) and attempt to contact these students three separate times, unless we are explicitly asked to stop. Outreach will occur via email and text messages. Initial communications will come from a CSAC email address and/or indicate that the outreach is being done on behalf of CSAC to increase the likelihood that such communications are viewed as legitimate. Outreach emails and texts will include a hyperlink that asks each student to complete a short questionnaire asking students to confirm their name, contact information, last college attended, and that they have not yet earned a degree. Students that confirm they have not yet recieved a degree will be asked to choose from a list of common issues that could have prevented them from earning their degree (e.g., financial difficulties, academic difficulties, lack of interest). A final box will ask the student whether they authorize being contacted by a college coaching and counseling service with the aim of returning the college the
following academic year. Students who complete this process will be eligible for random assignment (described below).
Control group students will receive information about the steps required for college re-entry, including a website they can visit. Treatment group students will receive this information in addition to personalized counseling and reentry assistance from an InsideTrack coach. The coach will set up a short (5-10 minute) online or phone meeting to confirm the student’s interest in returning to school, gather basic information as to where the student was in the schooling process when they dropped out to help, and update or expand the student’s contact
information. After obtaining this basic information, the coach will confirm the student’s desire to return to college and collaborate with the student to determine the steps required to successfully reenroll. If the coach and student agree that key steps can be taken and that obstacles to reenrollment are surmountable, they will begin to develop and execute a plan for reenrollment. The coach will engage the student in 8 to 15 phone conversations (5 to 15 minutes in length) and 20 to 40 email or text interactions.
Interactions between the coach and participant will occur at least weekly during critical moments in the readmission cycle, and then every 2 to 3 weeks during slower times. Overall, coaches work with students to: (1) focus them on the reasons for completing college, enhance their motivation for college, and increase their general will to overcome issues and challenges; (2) help the student formulate a strategy,
making them aware of resources and coach the student through the follow up process, but working to ensure that the student does the work and builds on their ability to problem solve, and; (3) get directly involved and research, contact and connect students to resources that can provide additional support, such as on-campus services where they are considering to re-enroll.