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Field
Trial Status
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Before
in_development
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After
on_going
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Field
Abstract
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Before
High transaction costs may affect the quality of the interactions between citizens and the public sector leading to low trust in the government and low take up of services provided by the government. We study the effects of a proactive approach to public-service delivery on citizens trust in public institutions. We partnered with Panama’s Tribunal Electoral (Electoral College) and developed an online app allowing citizens to renew their IDs online and avoid rather lengthy visits to the offices of the Tribunal Electoral. We then randomly vary the opportunity of using the application among citizens whose IDs are about to expire and compare the effect of access to the online application relative to a) the effect of simply receiving reminders and b) neither receiving reminders nor access to the application. The study will first use administrative data to quantify the effects of the interventions on the probability of renewing IDs on time. In a second stage, we will use survey data of a subsample of participants to quantify the effect of the intervention in time use, and trust in the implementing agency and other government institutions.
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After
High transaction costs may affect the quality of the interactions between citizens and the public sector leading to low trust in the government and low take up of services provided by the government. We study the effects of a proactive approach to public-service delivery on citizens trust in public institutions and access to government benefits. We partnered with Panama’s Tribunal Electoral (Electoral College) and developed an online app allowing citizens to renew their IDs online and avoid rather lengthy visits to the offices of the Tribunal Electoral. We then randomly vary the opportunity of using the application among citizens whose IDs are about to expire and compare the effect of access to the online application relative to a) the effect of simply receiving reminders and b) neither receiving reminders nor access to the application. The study will first use administrative data to quantify the effects of the interventions on the probability of renewing IDs on time. In a second stage, we will use survey data of a subsample of participants to quantify the effect of the intervention in time use, and trust in the implementing agency and other government institutions.
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Field
Trial End Date
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Before
December 31, 2020
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After
February 28, 2021
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Last Published
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Before
February 05, 2020 03:14 PM
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After
December 16, 2020 10:15 PM
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Field
Intervention (Public)
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Before
The sample of study participants includes all citizens whose contact information was registered at the Tribunal Electoral and whose ID card expires between 2/20/2020 and 8/20/2020. We will randomize individuals into three groups. Participants in Group 1 will receive a series of messages either through SMS or email with information regarding the expiration date of her/his ID card. Participants in Group 2 will receive the exact same message plus a link to a web application (within the Tribunal Electoral web portal) that will allow them to renew their ID card. Access to the web application will be restricted to Group 2 members only. Finally, a third group will be a pure control group. Participants in Groups 1 and 2 will receive weekly reminders starting 4 weeks before their ID’s expiration data, and up to 4 weeks after the expiration date. The reminders will be automatically suspended upon the renewal of the ID.
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After
The sample of study participants includes all citizens whose contact information was registered at the Tribunal Electoral and whose ID card expires between 1/20/2020 and 8/20/2020. We will randomize individuals into three groups. Participants in Group 1 will receive a series of messages either through SMS or email with information regarding the expiration date of her/his ID card. Participants in Group 2 will receive the exact same message plus a link to a web application (within the Tribunal Electoral web portal) that will allow them to renew their ID card. Access to the web application will be restricted to Group 2 members only. Finally, a third group will be a pure control group. Participants in Groups 1 and 2 will receive weekly reminders starting 4 weeks before their ID’s expiration data, and up to 4 weeks after the expiration date. The reminders will be automatically suspended upon the renewal of the ID.
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Field
Intervention Start Date
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Before
February 03, 2020
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After
January 20, 2020
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Field
Intervention End Date
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Before
September 20, 2020
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After
March 20, 2020
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Field
Experimental Design (Public)
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Before
Using a randomized control trial, we will assess the hypothesis that providing individuals reminders about the expiration date of their IDs and the opportunity to renew them online affects ID renewal, time use, trust in public institutions and policy demand. We will measure ID renewals, and application usage using administrative data provided by Tribunal Electoral of Panamá (the implementing agency). We will measure time use, trust in public institutions and policy demand through short phone surveys conducted by IPSOS Panamá.
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After
Using a randomized control trial, we will assess the hypothesis that providing individuals reminders about the expiration date of their IDs and the opportunity to renew them online affects ID renewal, time use, trust in public institutions and policy demand. We will measure ID renewals, and application usage using administrative data provided by Tribunal Electoral of Panamá (the implementing agency). We will measure time use, trust in public institutions and policy demand through short phone surveys conducted by IPSOS Panamá. We will use administrative data related to access to government benefits provided during the pandemic.
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Additional Keyword(s)
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Before
Trust, Technology, State Capacity
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After
Technology, State Capacity, Nudges, Targeting
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Field
Intervention (Hidden)
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Before
The sample of study participants includes all citizens whose contact information was registered at the Tribunal Electoral and whose ID card expires between 2/20/2020 and 8/20/2020. We will randomize individuals into three groups. Participants in Group 1 will receive a series of messages either through SMS or email with information regarding the expiration date of her/his ID card. Participants in Group 2 will receive the exact same message plus a link to a web application (within the Tribunal Electoral web portal) that will allow them to renew their ID card. Access to the web application will be restricted to Group 2 members only. Finally, a third group will be a pure control group. Participants in Groups 1 and 2 will receive weekly reminders starting 4 weeks before their ID’s expiration data, and up to 4 weeks after the expiration date. The reminders will be automatically suspended upon the renewal of the ID. The one exception is the subset of participants whose IDs expire between 2/20 and 2/23/2020 who will only receive three messages before the expiration date given administrative delays in implementation.
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After
The sample of study participants includes all citizens whose contact information was registered at the Tribunal Electoral and whose ID card expires between 1/20/2020 and 8/20/2020. We will randomize individuals into three groups. Participants in Group 1 will receive a series of messages either through SMS or email with information regarding the expiration date of her/his ID card. Participants in Group 2 will receive the exact same message plus a link to a web application (within the Tribunal Electoral web portal) that will allow them to renew their ID card. Access to the web application will be restricted to Group 2 members only. Finally, a third group will be a pure control group. Participants in Groups 1 and 2 will receive weekly reminders starting 4 weeks before their ID’s expiration data, and up to 4 weeks after the expiration date. The reminders will be automatically suspended upon the renewal of the ID. The one exception is the subset of participants whose IDs expire between 2/20 and 2/23/2020 who will only receive three messages before the expiration date given administrative delays in implementation.
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Field
Secondary Outcomes (End Points)
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Before
Usage of web application, time use, policy demand
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After
Usage of web application, time use, policy demand, access to government benefits
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Field
Secondary Outcomes (Explanation)
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Before
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After
Access to government services will be measured based on administrative records of beneficiaries of the emergency cash transfer implemented by the government amid the COVID-19 pandemic.
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