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Field
Trial Title
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Before
How Public Service Motivation and User Orientation Moderate the Deservingness Heuristic: Evidence from a Conjoint Analysis Experimental Design
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After
Rule bending on the frontlines of public service delivery
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Field
Trial Status
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Before
in_development
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After
completed
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Field
Abstract
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Before
What role does front-line workers' motivation play in known heuristics affecting their decision making with clients? Will different types of motivation, for example, reduce or increase biases and discrimination?
Previous research suggests that when front-line workers face deservingness relevant cues in interaction with clients a psychological `deservingness heuristic' is triggered causing front-line workers to think about their decisions in terms of who deserves help - disregarding recognized legal or political standards. At the same time, another stream of research stresses the behavioral consequences of front-line workers' own motivation. However, little attention has been paid to how these dynamics relate to one another.
This study argues that front-line workers' inner motivation will moderate the degree of this known heuristic. The study argues that while one
form of motivation, aimed at benefi ting society as a whole, will decrease the influence of the deservingness heuristic, another form of motivation, aimed at benefi ting the individual client, will in fact increase it.
The study examines this claim by drawing on data from a conjoint experiment embedded in a large-scale survey among Danish social workers. This makes it possible for the study to estimate the moderating effect of motivation across several categories of deservingness cues identifi ed in the literature.
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After
What role does front-line workers' motivation play in known heuristics affecting their decision making with clients? Will different types of motivation, for example, reduce or increase biases and discrimination?
Previous research suggests that when front-line workers face deservingness relevant cues in interaction with clients a psychological `deservingness heuristic' is triggered causing front-line workers to think about their decisions in terms of who deserves help - disregarding recognized legal or political standards.
The study examines this claim by drawing on data from a conjoint experiment embedded in a large-scale survey among Danish social workers.
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Field
Last Published
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Before
May 19, 2020 02:00 PM
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After
October 27, 2022 01:42 PM
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Primary Outcomes (End Points)
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Before
Social workers willingness to sanction clients on an 11-point scale.
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After
Social workers willingness to sanction clients on a 10-point scale.
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Field
Additional Keyword(s)
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Before
Motivation
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After
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Keyword(s)
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Before
Labor, Welfare
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After
Labor, Welfare
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Field
Building on Existing Work
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Before
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After
No
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