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Abstract Substantial literature on survey response rates focuses on framing and the appeal to altruism as a motivation for participating, with methods like pre-survey post-cards and letters to incentivize cooperation, with evidence coming primarily from the U.S. and Europe. More recently, there has been interest in mobile phone surveys in low and middle income countries, where the efficacy of methods for improving response rates is not as well known. This study randomizes the use of pre-survey text messages, whether to send them and which type of appeal to make. The study also randomizes the messaging used in the consent script, appealing alternatively to “researcher” or “government” as the motivating authority. The experiment is conducted in random-digit dial (RDD) surveys in up to 12 countries in Latin America, Africa, and Asia. Substantial literature on survey response rates focuses on framing and the appeal to altruism as a motivation for participating, with methods like pre-survey post-cards and letters to incentivize cooperation, with evidence coming primarily from the U.S. and Europe. More recently, there has been interest in mobile phone surveys in low and middle income countries, where the efficacy of methods for improving response rates is not as well known. This study randomizes the use of pre-survey text messages, whether to send them and which type of appeal to make. The study also randomizes the messaging used in the consent script, appealing alternatively to “researcher” or “government” as the motivating authority, in the first round of experiments, and appeals to efficacy of participation and to self-interest with reminders about monetary compensation. The experiment is conducted in 11 random-digit dial (RDD) surveys in 10 countries, with followup surveys in 5 of those surveys.
Trial End Date September 30, 2020 June 30, 2021
JEL Code(s) C83
Last Published July 13, 2020 03:51 PM December 10, 2020 11:50 AM
Intervention (Public) The experiment varied two factors Factor 1 is SMS text message sent to respondent prior to CATI interview call, with 3 possible levels: S0 = No SMS SG= SMS, appeal to "government" SR= SMS, appeal to "researcher" Factor 2 is appeal in the consent script, with 3 levels: G = consent appeals to "government" R = consent appeals to "researcher" P = consent appeals to "policymaker" In Colombia and Mexico, it was a 2x2 (no cases assigned to S0 or P) In other countries it was a 3x1 (S, G, or P) "Mixed message" cells (SG-R, SG-P, SR-G, SR-P, etc.) are not populated. In Spanish-speaking countries, "policymaker" appeals are omitted because terminology is hard to distinguish from government. The experiment varied two factors Factor 1 is SMS text message sent to respondent prior to CATI interview call, with 3 possible levels: S0 = No SMS SG= SMS, appeal to "government" SR= SMS, appeal to "researcher" Factor 2 is appeal in the consent script, with 3 levels: G = consent appeals to "government" R = consent appeals to "researcher" P = consent appeals to "policymaker" In Colombia and Mexico, it was a 2x2 (no cases assigned to S0 or P) In the other wave 1 countries it was a 3x1 (S, G, or P) "Mixed message" cells (SG-R, SG-P, SR-G, SR-P, etc.) are not populated. In Spanish-speaking countries, "policymaker" appeals are omitted because terminology is hard to distinguish from government. In Wave 2 surveys, the treatment factor structure is altered and different messaging contrasts are planned. The pre-survey SMS message has the following appeal type for each treatment arm: A1 Placebo/short message -- no specific appeal A2 General Learning (Food access), says that the first wave of the survey was informative about food access A3 General Learning (Household finances), says the first wave of the survey related to household finances A4 Specific Learning (Food access), same as above but shared a statistic about food access A5 Specific Learning (Household finances), same as above, but shared a statistic about household finances B1 Self Interest, reminded respondents about the monetary incentive B2 General Learning (Food access) + Self interest, same as A2, but included message about monetary incentive B3 General Learning (Household finances) + Self interest, same as A3 but included message about monetary incentive B4 Specific Learning (Food access) + Self interest = A4 + monetary incentive message B5 Specific Learning (Household finances) + Self interest = A5 + monetary incentive message
Intervention End Date September 30, 2020 December 31, 2020
Sample size (or number of clusters) by treatment arms Varies by country/survey, but approximately 12000 cases in each treatment arm Varies by country/survey, but approximately 12000 cases in each treatment arm for the Wave 1 experiment. The Wave 2 experiment will be conducted with followups from the RDD survey. This sample will be substantially smaller, approximately 6,000 total spread over 10 treatment arms, with unequal cell sizes ranging from 8.3% (~500 cases) to 16.7% (~1,000 cases).
Power calculation: Minimum Detectable Effect Size for Main Outcomes Binary outcome (response rate): approximately 2.7 percentage points with Dunn-Bonferroni adjustment, assuming 4 tests Binary outcome (response rate): approximately 2.7 percentage points with Dunn-Bonferroni adjustment, assuming 4 tests for Wave 1 experiment. For the Wave 2 experiment, we estimate the minimum detectable effect size for the contrast with the smallest sample will be 0.104, assuming a binary outcome with control group mean of 0.50 and using a Dunn-Bonferroni correction for multiple hypothesis tests.
Additional Keyword(s) Methods Survey Methods
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Other Primary Investigators

Field Before After
Affiliation Innovations for Poverty Action
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Field Before After
Affiliation Northwestern Northwestern University
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