Primary Outcomes (end points)
There are two main categories of outcomes we are looking to impact: 1) dispute redressal and citizen satisfaction with their case, and 2) continued engagement with and broader attitudes towards the relevant state actors (police and others). The first category of outcomes deals with whether or not the respondent's issue was actually resolved and their general satisfaction with the process. While we will directly ask if the respondent felt that their case was resolved, we will also measure how far the case progressed through the legal system by tracking if an FIR was registered or a Challan – a form of official documentation or citation – issued. We will also have a sequence of survey questions dealing with the extent to which the respondent attempted to resolve their issue with the state, how satisfied they were with the outcome, and if they would be willing to use the state again should they experience another conflict. We will also elicit their general attitudes towards and beliefs regarding state and non-state actors through both self-reported measures and where feasible, experimental game play. We will also measure the extent to which the respondent engaged with the state through their application registration rates.