Housing Problem Solving is a new service being introduced in Santa Clara County which is designed to either prevent individuals from becoming homeless, or to respond quickly when individuals become homeless. When an individual is connected with Housing Problem Solving services, a trained Housing Problem Solving staff member will engage in a Housing Problem Solving conversation with the eligible callers who are randomly assigned to the treatment group. Housing Problem Solving conversations are unique to the caller’s situation and the specialist will explore best approaches and resources with the callers to solve their current housing crisis. Specialists may connect callers to services, such as for childcare, employment, mental health/counseling, food bank or clothing, and other resources. They may also provide mediation services with employers or landlords, family or friends, partners, roommates, or others to help callers retain or secure housing, whether temporary or permanent. If needed, financial assistance is provided to cover expenses such as childcare, moving costs, rental assistance, security deposit, utility assistance, transportation, and other expenses.