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Field
Primary Outcomes (Explanation)
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Before
Sentiment toward the firm is measured by survey responses to questions: "You would likely encourage other therapists or employees to work for [X]" and "You enjoy working for [X]". Perceptions of being heard come from the survey questions "When therapists propose ideas or solutions that would improve their job, [X]'s corporate team is receptive" and "Most corporate team managers understand the day-to-day job of therapists." Idea quality is an indicator that an idea is ranked by respondents as one of the top two ideas in a list of 7 or 8 ideas or a ranking of the worst or least helpful idea of the ideas. Productivity metrics are indicators for meeting or exceeding productivity goals for a given week. These goals take into account expected number of home visits and on-time documentation. For each category of primary outcome, we will form an equally weighted index of questions where respondents mark "Agree." For changes in sentiment, we will compute the index change for repeat survey respondents.
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After
Sentiment toward the firm is measured in two ways. The first is by survey responses to questions: "You would likely encourage other therapists or employees to work for [X]" and "You enjoy working for [X]". The second is based on RA coding of free text responses about why their answers differ or not from their projection of choices that management would make. Perceptions of being heard come from the survey questions "When therapists propose ideas or solutions that would improve their job, [X]'s corporate team is receptive" and "Most corporate team managers understand the day-to-day job of therapists." Idea quality is an indicator that an idea is ranked by respondents as one of the top two ideas in a list of 7 or 8 ideas or a ranking of the worst or least helpful idea of the ideas. Productivity metrics are indicators for meeting or exceeding productivity goals for a given week. These goals take into account expected number of home visits and on-time documentation. For each category of primary outcome, we will form an equally weighted index of questions where respondents mark "Agree." For changes in sentiment, we will compute the index change for repeat survey respondents.
For analysis of text responses, we will have 2 research assistants independently code these measures. To get a text-based sentiment measure, we will ask the RA to code whether any part of the text response displays negative feelings, attitudes, or sentiment toward the firm/management. We will also ask the RA to code whether any part of the text response displays positive feelings, attitudes, or sentiment toward the firm/management. Finally, the RA will code the net sentiment position as either strongly positive, positive, neutral, negative, or strongly negative.
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